How can we help?
Find quick guides on using ClearSay, leaving reviews, managing your account, and growing your business.
Popular help topics
The most common guides our users are looking for.
How to Get Help With a ClearSay Business Claim
Contact ClearSay when a business claim is delayed, rejected, connected...
Read MoreHow to Report Suspicious ClearSay Account Activity
Act quickly if you notice an unfamiliar login, password change,...
Read MoreHow to Submit a Complaint to ClearSay
A clear complaint should identify the issue, explain what has...
Read MoreHow ClearSay’s 0–5 Star Rating System Works
ClearSay uses a 0–5 star rating scale so customers can...
Read MoreWhat Makes a Review Acceptable on ClearSay
An acceptable ClearSay review should describe a genuine experience, help...
Read MoreWhy a ClearSay Review May Be Delayed or Moderated
A review may not appear immediately when automated checks or...
Read MoreHow to Edit or Update a Review on ClearSay
Update a review when you need to correct an error,...
Read MoreHow to Remove a Review You Submitted on ClearSay
You may decide to remove a review because it was...
Read MoreHow Businesses Can Challenge a Review on ClearSay
A business can challenge a review when there is a...
Read MoreWhy ClearSay Does Not Guarantee Positive Reviews
ClearSay supports genuine customer experiences and transparent review management. It...
Read MoreHow to Contact ClearSay Support
Contact ClearSay about account access, reviews, business claims, listings and...
Read MoreHow to Report a Technical Problem to ClearSay
A useful technical report explains what you were doing, what...
Read MoreHow to Respond to Customer Reviews on ClearSay
Respond professionally to positive, negative or mixed customer reviews on...
Read MoreHow to Request Customer Reviews on ClearSay
Review invitations help a business collect genuine feedback from customers...
Read MoreHow to Add a ClearSay Review Widget to Your Website
A ClearSay review widget can display your current trust rating...
Read MoreHow to Understand ClearSay Business Analytics
ClearSay business analytics help you review customer-feedback trends and understand...
Read MoreHow to Upgrade or Change Your ClearSay Business Plan
Changing your ClearSay business plan allows you to match the...
Read MoreWhat to Do If You Cannot Access Your ClearSay Account
Account-access problems are often caused by an incorrect login method,...
Read MoreHow to Delete or Close Your ClearSay Account
Closing a ClearSay account may affect submitted reviews, business-profile access,...
Read MoreHow to Leave a Review on ClearSay
Leave an honest review on ClearSay by finding the correct...
Read More
I’m a Customer
Learn how to use ClearSay as a customer.
I’m a Business Owner
Learn how to grow and manage your business.
Step-by-step video guides
The most common guides our users are looking for.
Create your free
ClearSay account.
Rate a business, share your experience,
and help others make better choices.
How to Add a Business
Add your business details and
start your ClearSay listing.
Claim and verify your
business listing.
Update details, respond
to reviews, and more.
Still need help?
Our support team is here for you. Get help with account access, business listings, reviews, and technical questions.
Fake Reviews Are Everywhere
The problem: Most platforms allow anyone to leave a review — even if they’ve never used the service.
What we’re doing: At Clearsay, all reviews come from verified users only. That means every comment is traceable, accountable, and real.
No One Knows Who Wrote It
The problem: Anonymous usernames and random profiles erode trust.
What we’re doing: Clearsay uses real accounts, and gives reviewers the option to verify their identity, building more credibility and context.
Zero Star Bombs Hurt Businesses
The problem: Competitors or trolls can easily damage a company’s rating with no consequences.
What we’re doing: Businesses on Clearsay get real-time alerts, a chance to respond, and a fair dispute process for reviews that break the rules.
Positive Reviews Can Be Paid For
The problem: Fake 5-star reviews are often bought — and customers can’t tell the difference.
What we’re doing: Our system uses AI and human moderation to spot patterns, flag abuse, and keep Clearsay clean.
Platforms Don't Protect Either Side
The problem: Most review sites stay silent, leaving users and businesses to argue it out.
What we’re doing: We’re a neutral, transparent platform, with published guidelines and an active moderation team for both sides.
You Can’t See the Full Story
The problem: Without reviewer verification, timestamps, or business responses, reviews lack context.
What we’re doing: Clearsay shows when reviews were posted, who left them, and whether the business has responded — giving you the full picture before you decide.
Reviews Can Be Manipulated
The problem: Reviews can sometimes be influenced, exaggerated or coordinated, making it difficult for customers to know what is genuine.
What we’re doing: ClearSay focuses on verified customer experiences, traceable activity and transparent review processes.
Businesses Struggle to Respond
The problem: Some platforms make it difficult for businesses to explain their side, correct misunderstandings or respond constructively.
What we’re doing: ClearSay gives businesses structured tools to reply publicly and manage customer feedback professionally.
Customers Cannot Verify Experiences
The problem: Many reviews provide no clear indication that the reviewer actually used the business or service.
What we’re doing: ClearSay prioritises reviews linked to genuine customer experiences, helping reduce anonymous and unreliable feedback.
Ratings Often Lack Context
The problem: A star rating alone does not explain what happened, what service was provided or why the customer gave that score.
What we’re doing: ClearSay encourages detailed written feedback so customers and businesses can understand the full context behind each rating.
Unfair Reviews Can Damage Trust
The problem: Misleading, abusive or inaccurate reviews can damage a business before it has a fair opportunity to respond.
What we’re doing: ClearSay provides transparent moderation, reporting and appeal processes for content that may breach platform guidelines.
Genuine Feedback Gets Lost
The problem: Useful customer feedback can become buried beneath spam, vague comments or low-quality submissions.
What we’re doing: ClearSay is designed to highlight clear, relevant and accountable reviews that help customers make better decisions.
No card needed. No nonsense. Just honest reviews.